Process automation, efficiency, cost savings, customer engagement - all benefits of taking a traditional set of business processes and making them digital.
Do you have a bunch of manual, administrative tasks that must be satisfied - requiring time and mental effort better spent on more productive tasks? You’re likely thinking, “There’s got to be a better way to run a business.”
There is, it involves digital transformation, and you’ve most likely already made a decent amount of progress on this path by selling online, having databases with your customers’ information, and using cloud software such as Xero.
However, you probably also have a trove of Excel spreadsheets, and more than a handful of manual tasks that must be performed each day, each week, and each month to keep everything up to date and in sync across the various systems you use.
Imagine what you could achieve in your business if all of your systems talked to each other, double-entry of data was eliminated, processes were automated, customers had a self-service platform, and reporting was up to date, accurate, and automatically generated?
Software designed especially for your unique circumstances can help you free up time so you and your team can focus on what’s really important. Since the opportunities are endless, here's a few examples of how we've helped some of our customers that may be relevant to you.
Process automation is one of the most important areas for you to address since it can lead to huge gains in efficiency. When working with our customers, we start by mapping out all systems and processes, then identifying where the most efficiencies can be gained through automation. And for those who are worried about missing important information, now that you’re not manually handling these processes, we create the needed email and text notifications, so that you’re across what you need to be across.
If you already have software and subscriptions that you love and want to keep using, most of the time we can integrate with these systems, sending and receiving data, automatically creating and sending invoices, accepting payments, verifying identities, generating schedules and driving routes, and much more. And if you don’t love your current systems, we can replace these, while still retaining your valuable data.
We can make the systems you already use talk to each other, removing double or triple handling of data and reducing human error. This also means you’ll have a single source of truth when it comes to your data. You’ll no longer need to worry about which of your systems has the “correct” data in it.
On top of that, we can build custom dashboards and analytics so you can see what’s most important to you and your business at a glance. We can even save you time and help you gain further insights and efficiencies by building reports which show you the information you need, when you need it, and how you need it - whether that’s an effective chart on the office TV or spreadsheets packed full of data. You will gain insights into your business in a way that wasn’t previously possible, enabling you to make changes with impact.
Another important area to address is customer self-service. Think of all the touchpoints you have with your customers, and then think about how many of these could be handled directly by the customer if you gave them the tools they need. Customer self-service portals are a great way to empower your customers to achieve what they need to without picking up the phone to call you or sending you an email. Registrations, applications, placing orders or bookings, making payments - whatever it is your customers need to do, we can help. Your customers will love how easy it is to do business with you.
Our digital business strategists are experts in helping you identify what should be done, and gently guiding you away from what “could” be done. We help you see where your budget and attention will gain the most business value, and we’ll encourage you to start small, taking wins along the way and getting that important return on investment. We work with budgets large and small and work in a transparent, efficient, and highly-communicative fashion - keeping you informed and in charge of the entire effort.
Keen to know more about how digital transformation can change your business?